Terms of service

Last Revised: November 7, 2023

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you and CRREO (“we”, “us”, or “our”), concerning your use of our website and its professional networking features, payment platform, and collaboration and marketing tools (collectively the “Site”) and the opportunities we provide users to create, market, and sell access to created content (referred to hereafter as “Content Creators”) or persons seeking to purchase access to such content or solicit the services of Content Creators (referred to hereafter as “Members”), with the Site and the aforementioned feature and services collectively referred to herein as our “Services”. Content Creators and Members may each be referred to herein as a “User” or collectively be referred to herein as “Users”.

You agree that, by beginning or continuing to receive or make use of the Site and/or our Services as a User, you have read, understood, and agree to be bound by these Terms of Service (the “Terms”), our Privacy Policy, our Cookie Policy, and, if applicable, the Membership Agreement with respect to our Personal Membership License (“PML”) Program (collectively the “User Agreement”). If you do not agree with the User Agreement in its entirety, your only recourse is to forego or cease use or receipt of the Site and our Services.

The Site and our Services are intended for Users who are at least eighteen (18) years old. Persons under the age of eighteen (18) are not permitted to use the Site or our Services.

CHANGES TO THESE TERMS

We reserve the right, in our sole and absolute discretion, with or without notice to you, to change the Terms of Service or other components of the User Agreement under which your enjoyment of the Services is governed. The most current version of the User Agreement will supersede all previous versions. We encourage you to periodically review the Terms of Service and other User Agreement documents to stay informed of our most current policies. As the Site is currently in the active development stage, these Terms are more likely to change frequently.

SERVICES DESCRIPTION

Our Services vary based on your role. For example, if you are a Content Creator, our Services may include allowing you to (i) create a Content Creator profile on the Site, (ii) use our advanced analytics, marketing, and content creation/editing tools, (iii) respond to requests by Members for more information about the content you create, (iv) offer and sell Private Membership Licenses to Members, (v) manage active PMLs, (vi) publish custom content for enjoyment and use by Members, and (vi) engage with or be engaged by Members, whether or not holders of PMLs, to provide custom content creation.

If you are a Member, our services may include allowing you to (i) create a user profile on the Site, (ii) search for and discover Content Creators whose content types, either in whole or in part, your search criteria, (iii) communicate with a Content Creator, (iv) purchase PMLs, whether newly issued or secondarily from other Members, (v) receive and enjoy content produced by Content Creators for the benefit of their Members, and (vi) engage a Content Creator for purposes of receiving or creating custom content.

Our Services may also include one or more tiers of paid subscriptions (hereafter “Subscriptions”, with each a “Subscription”) for Members to be able to receive and enjoy content created by their Members, with costs listed on each Content Creator’s profile on the Site and subject to change, that grant access to premium content created by Content Creators and not fully accessible to or enjoyable by the general public (the “Subscriber Features”). We reserve the right, in our sole and absolute discretion, to create, eliminate, or modify Subscriber Features and may, from time to time, make certain Subscriber Features available to the general public on either a temporary or permanent basis. We shall not be liable to any Content Creators or Members for changes to the Site, the Subscriber Features, or other features of the Site that may impact the profitability of Content Creators or the experience and enjoyment of Users. We make no representations or warranties as to the accuracy or usefulness of any content generated on the Site or by use of the Services.

CONTENT CREATOR DISCLAIMER

We do not vet the qualifications of Content Creators or the quality of the content they create. We make no representations or warranties about any Content Creator or that Content Creator’s business activities, qualifications, or fitness for any particular purpose.

RESPONSIBILITY FOR USER CONDUCT

While our Services and Site are designed to facilitate the engagement of Content Creators by Members, we do not screen or evaluate the demands of Members or qualifications of Content Creators, and we shall have no liability for the conduct of any Member or Content Creator and the consequences or harms realized by any User or third party arising or resulting therefrom. For example and without limitation, we shall not be liable in the event that a Content Creator (i) fails to provide the content or services for which a Member or third party engages them, (ii) provides content or services to a Member or third party that are inadequate, substandard, or otherwise unacceptable, or (iii) harms a Member, third party, or other Content Creator through any act(s) or omission(s), regardless of whether the same are the result of negligence, gross negligence, recklessness, intentional misconduct, or otherwise. By using our Site and our Services, you understand and acknowledge that you may consult with your own legal counsel of choice prior to your use of the Site or receipt of the Services, and you agree that you shall be solely responsible for your conduct and the consequences thereof and that you shall release, defend, indemnify, and hold us harmless from the same.

NON-EMPLOYMENT DISCLOSURE

CRREO does not employ Content Creators. CRREO is not responsible for and will not be liable for workers’ compensation insurance coverage or any tax payments or withholdings, including, without limitation, sales tax, unemployment or employment insurance, social security, disability insurance or any other applicable federal or state withholdings in connection with any Member’s or Content Creator’s use of the Site.

CONTENT CREATORS ARE INDEPENDENT BUSINESS OWNERS WHO MAY USE THE SITE TO CONTRACT DIRECTLY WITH MEMBERS. CONTENT CREATORS ARE NOT AND SHALL NOT BE CONSTRUED AS EMPLOYEES, PARTNERS, REPRESENTATIVES, AGENTS, JOINT VENTURERS, INDEPENDENT CONTRACTORS, OR FRANCHISEES OF CRREO. BY CONNECTING MEMBERS WITH CONTENT CREATORS, CRREO OPERATES AS AN ONLINE MARKETPLACE.

YOU HEREBY ACKNOWLEDGE THAT CRREO DOES NOT SUPERVISE, SCOPE, DIRECT, CONTROL, OR MONITOR ANY MEMBER’S OR CONTENT CREATOR’S SOLICITATIONS, CONTENT, OR WORK, AND CRREO EXPRESSLY DISCLAIMS (TO THE GREATEST EXTENT PERMITTED BY LAW) ANY RESPONSIBILITY AND LIABILITY FOR THE CONTENT OR WORK DEMANDED OF OR RENDERED BY CONTENT CREATORS IN ANY MANNER, INCLUDING, WITHOUT LIMITATION, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANTY OR CONDITION OF QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, OR COMPLIANCE WITH ANY LAW, STATUTE, ORDINANCE, REGULATION, OR CODE, INCLUDING, WITHOUT LIMITATION, THOSE PERTAINING TO INTELLECTUAL PROPERTY OWNERSHIP OR COPYRIGHT INFRINGEMENT.

Any reference on the Site to a particular Content Creator being matched to a Member’s tastes or preferences is not a representation of CRREO. Rather, any such reference is a representation of a Content Creator that its areas of focus, expertise, reach, following, or other qualifications align with the needs or wants of the searching Member. Any such reference is not an endorsement, certification, or guarantee by CRREO of such Content Creator’s skills or qualifications or whether they are suitable for that Member’s goals or desires. Instead, any such reference is intended to be useful information for Members to evaluate when they make their own decisions about the suitability of Content Creators with whom they interact via the Site.

The Site enables connections between Content Creators and Members to allow Members to patronize the content of the Content Creators and to engage the Content Creators for the creation of custom content. CRREO is not responsible for the performance or communications of Content Creators or Members, nor does it have control over the quality, veracity, timing, legality, failure to provide, or any other aspect whatsoever of the information provided by Content Creators or Members, nor of the integrity, responsibility, competence, qualifications, or any of the actions or omissions whatsoever of any Content Creators or Members, or of any ratings or reviews provided by Content Creators or Members with respect to each other. CRREO makes no warranties or representations about the suitability, reliability, timeliness, or accuracy of the communications of or between Members or Content Creators identified through the Site, whether in public or private, via on- or off-line interactions, or otherwise howsoever.

No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship between you and us is intended or created by these Terms of Service, the Services provided by Us, or your use of the Site.

PML DISCLAIMER

PMLS ARE NOT REGISTERED SECURITIES UNDER SECTION 5 OF THE SECURITIES ACT AND SECTION 12(G) OF THE EXCHANGE ACT. PMLS ARE NOT OWNERSHIP OR MEMBERSHIP INTERESTS IN CRREO. BY ISSUING (AS CONTENT CREATORS) OR PURCHASING (AS MEMBERS) A PML, YOU ARE AGREEING TO BE BOUND BY THE UNIQUE TERMS AND CONDITIONS SET FORTH IN OUR CRREO MEMBERSHIP AGREEMENT, AS WELL AS ANY UNIQUE CONDITIONS SET FORTH BY THE ISSUING CONTENT CREATORS. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE OR RESPONSIBLE FOR ANY HARMS OR DAMAGES ARISING OF RESULTING FROM A DISPUTE BETWEEN A PML HOLDER (A MEMBER) AND A PML ISSUER (A CONTENT CREATOR).

DMCA NOTICE

This Site is an Internet “service provider” under the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”). As Required by the DMCA, this site maintains specific contact information provided below, including an e-mail address, for notifications of claimed infringement regarding materials posted to this site. All notices should be addressed to the contact person specified below (our agent for notice of claimed infringement):

Notification of Claimed Infringement:

CRREO
201 Spear Street, Suite 1100
San Francisco, CA 94105

Agent’s Email Address: hello@crreo.co

You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material and we will investigate those complaints. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to any such material, and we will notify the posting party that the material has been blocked or removed.

In notifying us of alleged copyright infringement, the DMCA requires that you include the following information: (i) description of the copyrighted work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or e-mail address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf. Failure to include all of the above-listed information may result in the delay of the processing of your complaint.

USER RESPONSIBILITY

CRREO does not endorse any Content Creators or Members, and our allowance of any Member’s or Content Creator’s use of the Site or presence thereon and our provision of Services to them does not constitute a recommendation or endorsement of that Member or Content Creator, their qualifications, or their fitness for engagement. By using the Site and our Services, you agree to diligently investigate any Content Creator or Member with whom you intend to communicate, engage, or provide services to. You further agree to release, defend, indemnify, and hold CRREO (including, without limitation, CRREO’s owners, agents, employees, contractors, and affiliates) harmless from and against and any all claims that may arise from your use of the Site and our Services and your engagement of or interaction with any other Content Creator or Member.

PAYMENTS

By purchasing a Subscription, a PML, or other content or services from us or from Content Creators by way of the Site, you agree to pay the intended recipient the listed costs of any such Subscription, PML, or other content or services, together with any taxes owed thereon. Payment shall be made by way of our preferred payment processor. We may, in our sole and absolute discretion, delay activation of any Subscription, the issuance of any PML, the granting of access to any purchased content, or the provision of any other service until such time as the required payment has authorized and processed.

CANCELLATION POLICY

You may cancel your Subscription with a Content Creator at any time. Any such cancellation shall take effect at the beginning of the calendar month immediately following cancellation.

REFUND POLICY

While we do in many circumstances offer or facilitate trial subscriptions, we do not offer and cannot guarantee refunds. Due to technical limitations, we cannot facilitate off-cycle refunds by Content Creators to their Members. If you are, for any reason, dissatisfied with the Services or your experiences on the Site, please contact us at hello@crreo.co.

CHARGEBACK POLICY

By purchasing from us or through the Site, you agree to communicate with us in a timely manner about any charges which you believe are in error. You further agree not to seek a chargeback on any credit card payments already made to us. In the event that you initiate a chargeback, you agree that we may, in our sole and absolute discretion, initiate a chargeback fee of $100 in addition to any amounts incurred by us in collecting the amounts charged back.

ACCOUNT, SECURITY, AND PASSWORD

You must register and create a user account on the Site to make use of the Services. You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any log-in, password, and account number provided by you or given to you by us for accessing the Site. You are solely and fully responsible for all activities that occur under your password or account, even if not authorized by you. CRREO has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account, or if you suspect any other breach of security, you agree to notify us immediately.

By creating a profile on or through the Site, you agree that we may contact you by mail, phone, email, and/or text message, at our sole discretion. You may opt out of receiving text messages or update your communications preferences at any time by changing your preferences in your user profile on the Site or by contacting our Customer Support department.

You acknowledge that telephone calls to or from CRREO, together with its subsidiaries, agents, affiliates, and assigns, may be monitored and recorded for the purposes of quality control and training.

You verify that any contact information provided to CRREO, our agents and affiliates, and Users, including, without limitation, your name, business name, mailing address, email address, your residential or business telephone number, and/or your mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not your own. If we discover that any information provided in connection with your registration is false or inaccurate, we may suspend or deactivate your account, terminate any Services being provided to you, and/or prohibit you from future use of the Site or Services. Should any of your contact information change, you agree to immediately notify us before the change becomes effective by updating your user profile on the Site.

USER REPRESENTATIONS

By using the Site, you represent and warrant that:
(1) you are eighteen (18) years of age or older;
(2) you have the legal authority and capacity to enter into the User Agreement and into contractual agreements with us and with other users, as may be applicable;
(3) all registration information you submit will be true, accurate, current, and complete;
(4) you will maintain the accuracy of such information and promptly update such information as necessary;
(5) you will not use the Site through automated or non-human means, whether through a bot, script, or otherwise;
(6) you will not use the Site for any illegal or unauthorized purpose;
(7) you will not use the Site to generate pornographic, sexually explicit, or otherwise inappropriate or illegal material;
(8) you will not upload content owned by a third party or otherwise protected by copyright or other intellectual property protections without first obtaining the appropriate licenses for the use thereof;
(9) your use of the Site will not violate any laws or regulations applicable to the legal jurisdiction(s) in which you reside or in which we transact business; and
(10)you will not scrape, redistribute, repost, or otherwise use user-generated content found on our website without explicit permission from the original content owner and from us.

We retain the right, in our sole and absolute discretion, to suspend or terminate your account on the Site and provision of the Services and to refuse any and all current or future use of the Site or (or any portion thereof) and the Services at any time and for any reason. Any use of automated tools to generate content using our Site or the Services, or any other violations or inaccuracies of the foregoing User Representations, may result in immediate, permanent suspension of the following End User License and your inability to use the Site and the Services in the future.

END USER LICENSE

You are granted a non-exclusive, non-transferable, revocable license (the “End User License”) to access and use the Site, with such license to be construed strictly in accordance with these Terms of Service. As a condition of your use of the Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site or their receipt of our Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included on the Site, such as text, graphics, logos, or images, as well as the compilation thereof, and any software used on or in the Site, is either (i) the property of CRREO or its subsidiaries or affiliates or (ii) the property of the Content Creators who published it, or (iii) comprised of open source software that is used under the terms of the respective open source licenses. In any case, such content is protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on or in the Site unless you are a Content Creator and, in any such case, only to the extent you own the content at issue. Our content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and you may not delete or alter any proprietary rights or attribution notices in any content. You may use protected content solely for your personal use and will make no other use of the content without the express written permission of us and of the copyright owner. You agree that you are not acquiring any ownership rights in any protected content by use of the Site. We do not grant you any licenses, express or implied, to the intellectual property of CRREO or our licensors except as expressly authorized by these Terms.

This license may be revoked by us at any time and for any reason, including, for example and without limitation, for failure to pay the agreed-upon price for any Services, subscription content, or PMLs, or for any other failure to abide by these Terms of Service.

Any content (including derivative works thereof) created by you through use of the Site or the Services, including, for example and without limitation, video content or promotional materials created using our Site or any video creation software or processes we make available to you, shall be owned by you, except that you hereby grant to us an irrevocable, perpetual, nonexclusive, global, non-transferable license to the same for the limited purpose of promoting the Site or the Services, with proper attribution or credit. The foregoing paragraph notwithstanding, some content created by you through use of the Site or the Services may involve the use of Large Language Models (LLM) or other Generative Artificial Intelligence (GenAI) solutions. Any content created through the use of GenAI tools provided by CRREO, including text, images, and other media, shall be solely owned by the user who created it. CRREO disclaims any ownership rights to such content. However, users acknowledge that third parties may have claims over the content generated through the use of these tools due to underlying intellectual property rights. Users are solely responsible for ensuring that their use of the AI-generated content does not infringe on any third-party rights. By using these tools, users agree to release, defend, indemnify, and hold CRREO harmless from any claims related to the ownership or use of AI-generated content. You agree to release, defend, indemnify, and hold CRREO and its affiliates harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (i) the use of AI-generated content that infringes on any third-party intellectual property rights, (ii) any claim that CRREO is liable for any content created or used by you, (iii) any breach of these Terms of Service, and (iv) any misrepresentation or violation of applicable law by you. This indemnity obligation shall survive the termination or expiration of this agreement and your use of the Site and Services.

You are strictly prohibited from scraping, redistributing, or reposting any user-generated content found on our website without obtaining explicit permission from the original content owner and from us. This prohibition includes, but is not limited to, the copying of text, images, videos, or other media for use on other websites, platforms, or any other media.

THIRD-PARTY SERVICES

Certain services made available via CRREO or the Site may be delivered by third-party service providers. As described in our Privacy Policy, we strive to ensure that our third-party service providers keep to the same high standards of data handling as we do. Any contracts we enter into with our third-party service providers include the data protection principles enshrined in the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and require that the third-party service provider adhere to those principles. However, we cannot guarantee compliance by any third-party with industry standards, laws, and regulations governing the collection, management, and use of such data. By using any product, service, or functionality of the Site, you hereby acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the requested product, service, or functionality on behalf of Us, the Site, or the Users. The terms by which we may share such information and data are governed by our Privacy Policy.

ACCEPTABLE USE POLICY FOR AI TOOLS

By making use of the Site and the Services, you hereby agree to use the GenAI-driven tools provided by CRREO in a socially responsible and ethical manner. For example and without limitation, the following activities are expressly prohibited:
• Generating content that is illegal, defamatory, obscene, or otherwise harmful.
• Creating content that infringes on the intellectual property rights of others.
• Creating spam, misleading information, or malicious content.
• Attempting to reverse engineer, decompile, or otherwise extract the source code of the Site or any GenAI tools provided by CRREO.
• Sharing or distributing generated content in a manner that violates any applicable laws or regulations.

CRREO reserves the right to suspend or terminate access to the Site and Services for any user who violates this Acceptable Use Policy. You acknowledge and agree that you are solely responsible for the content you create using the Site and the Services, and you agree to release, defend, indemnify, and hold CRREO harmless for, from, and against any claims arising from your misuse of these tools.

USE OF COMMUNICATION SERVICES

The Site may contain user reviews of other Users (e.g., Member reviews of Content Creators), discussion boards or forums which may be open to the general public or limited to Users, or other informational pages on which Users may post responses or replies that are visible to and accessible by the general public (collectively the “Interactive Content”). You agree to use the Interactive Content only in a manner proper and related to the particular Interactive Content. While use of the Site is generally governed by our Privacy Policy, you agree to be solely responsible for the dissemination and use by third parties of any information you voluntarily post or relay through use of or interaction with the Interactive Content. Such dissemination and use are beyond our ability to control and we therefore assume no responsibility for any loss, appropriation, or misuse of any such information.

Without limiting your other responsibilities under these Terms of Service, you agree that when using the Interactive Content, you will not: defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information; upload or attempt to upload software or files of any kind; advertise or offer to sell or buy any goods or services for any business purpose unless you have registered a Content Creator account on the Site and are offering the same services through the Site; conduct or forward surveys, contests, pyramid schemes, or chain letters; restrict or inhibit any other user from using and enjoying the Interactive Content; violate any code of conduct or other guidelines which may be applicable for any particular part of the Interactive Content; harvest or otherwise collect information about others, including e-mail addresses, without their consent; or violate any applicable laws or regulations.

We have no obligation to monitor user interactions with the Interactive Content. However, we reserve the right to review any submitted responses or replies to the Interactive Content and to either approve or deny approval of submissions before they are posted to the Interactive Content. We may also remove Interactive Content for any reason, at our sole and absolute discretion. We further reserve the right to terminate your access to the Interactive Content or any parts of the Interactive Content at any time, with or without notice, for any reason whatsoever.

Our right to disclose your personal information, including personal information provided to, by, or through the Interactive Content, is governed by our Privacy Policy.

Always use caution when giving out any personally identifying information about yourself or others through use of the Interactive Content. CRREO does not control or endorse the content, messages, or information found in responses or replies to content posted on the Interactive Content and, therefore, CRREO specifically disclaims any liability with regard to said responses and replies.

THIRD PARTY ACCOUNTS

You may be able to connect your user account on the Site to accounts owned, hosted, or provided by third parties, including, for example and without limitation, LinkedIn, Twitter, Facebook, or Google+. By connecting your user account to any third-party accounts, you acknowledge and agree that you are consenting to the continuous release of information about you to those third parties. We cannot guarantee the responsible data handling of those third parties or their compliance with industry standards and applicable laws and regulations, including, for example, GDPR and CCPA. By using this feature, you are consenting to having your personal information and other data shared with these third parties and instructing us to do so. You may revoke this consent at any time by disabling this feature. We will, upon such revocation, cease sharing this data with the applicable third parties. We cannot verify or control the data retained by those third parties after such revocation.

PRIVACY POLICY

We at CRREO care about data privacy and security. Please be sure to review our Privacy Policy, a link to which is available on the Site. By using the Site and/or receiving or making use of the Services, you agree to be bound by our Privacy Policy and Cookie Policy, both of which are incorporated by reference into these Terms of Service.

INTERNATIONAL USERS

The Site is controlled, operated, and administered by CRREO from our offices within the State of California in the United States of America. We strive to maintain compliance with data privacy and protection laws and regulations, as well as other laws and regulations, unique and local to our various users across the globe. To that end, we have taken strides to implement CCPA- and GDPR-compliant data collection and handling practices. For a better understanding of those practices, please carefully review our Privacy Policy. By accessing the Site or using our services in a country outside of the United States of America, you agree that you will not use our services, the Site, or any content accessed thereby in any country or in any manner prohibited by local laws, regulations, or restrictions.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site and the Services. Without limiting any other provision of these Terms of Service, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site to any person for any reason or for no reason, including, for example and without limitation, for breach of any representation, warranty, or covenant contained in these Terms of Service or of any applicable law or regulation. We may terminate your use of or access to the Site or delete your user account and any communication or information that you provided at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account, whether under your real name or a pseudonym. Additionally, you may not create any user accounts on behalf of any third parties. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including, for example and without limitation, pursuing civil, criminal, and injunctive remedies, in our sole and absolute discretion.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to, in our sole and absolute discretion, change or modify the Site, our Services, or the terms under which you may use either, or to suspend or discontinue the Site and our Services at any time or for any reason, with or without notice to you. CRREO shall not be liable for any damages, whether actual, consequential, or otherwise, caused by or resulting from discontinuance of the Site or our Services.

We cannot guarantee the Site will remain fully available without interruption. We may experience hardware, software, or other problems or need to perform routine maintenance on the Site, resulting in interruptions, delays, or errors. To the fullest extent provided by law, you agree that we have no liability whatsoever for any loss, damage, or injury you experience due to your inability to use the Site as intended. Nothing in these Terms of Service shall obligate or be construed as obligating us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

There are many factors outside of our control that may affect your experience with the Site or Services. For example, the content created by a Content Creator may fail to satisfy the desires of a Member who purchases it. To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or injury you may experience resulting from any User’s interaction with or professional relationship with any other User or with a non-user Content Creator, whether current or former, or from a User’s use of the Site or our Services in general.

GOVERNING LAW

These Terms of Service and your use of the Site are governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law principles.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to or arising out of these Terms of Service, your use of the Site, and/or the relationship between us (each a "Dispute" and collectively the “Disputes”) brought by either you or us (individually a “Party” and collectively the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations shall commence upon written notice from one Party to the other.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. EACH PARTY WAIVES THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL AND/OR JOIN CLAIMS WITH THE CLAIMS OF ANOTHER THROUGH THE USE OF A CLASS ACTION, CLASS ARBITRATION, OR SIMILAR PROCEDURAL DEVICE. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website (www.adr.org). To the fullest extent permitted by law, your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Commercial Arbitration Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will provide a written decision along with their findings of fact and conclusions of law, if any. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in the State of California. Any judgment rendered through arbitration shall be binding upon the Parties and such judgment may be submitted to and entered in any court of competent jurisdiction.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the fullest extent permitted by law, (1) no arbitration shall be joined with any other proceeding; (2) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (3) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (1) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party and (2) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use.

If this arbitration provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

DISCLAIMER

THE SITE AND OUR SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE, OUR SERVICES, AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE OR OUR SERVICES, AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF THE SITE OR OUR SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SITE OR OUR SERVICES, (7) ANY COMMUNICATIONS OR MATERIALS SENT TO YOU BY ANY OTHER USER OF THE SITE, AND (8) ANY MISAPPROPRIATION OF INTELLECTUAL PROPERTY BY ANY LARGE LANGUAGE MODEL (LLM) OR GENERATIVE ARTIFICIAL INTELLIGENCE SOLUTION USED ON THE SITE OR IN ANY TOOLS LINKED TO THE SITE, AND (9) ANY OTHER HARMS, DAMAGES, OR LIABILITIES CREATED BY YOUR USE OF ANY CONTENT GENERATED BY ANY LLM OR GENERATIVE AI SOLUTION ON OUR SITE.

LIMITATIONS OF LIABILITY

To the fullest extent provided by law, in no event will we or our owners, directors, employees, agents, or vendors be liable to you or any third party, including other Users, for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site or our Services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

INDEMNIFICATION

You agree to release, defend, indemnify, and hold CRREO (including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees) harmless from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by you or any third party, including other Users, due to or arising out of: (1) your use of the Site or enjoyment or receipt of the Services, including any intentional, negligent, or reckless misuse thereof; (2) breach of these Terms of Service or any other agreement with us; (3) any breach of your representations and warranties set forth in these Terms of Service or other agreement with us; (4) your violation of the rights of a third party, including, for example and without limitation, copyright infringement or the infringement of another’s intellectual property rights which may include, without limitation, any such violation, however inadvertent, by the Large Language Model (LLM) or other Generative Artificial Intelligence (GenAI) solution hosted on or otherwise linked to the Site or utilized in our provision of the Services; (5) your failure to pay us or any third party (including, without limitation, Content Creators) any amounts owed under these Terms of Service or any other agreement between you and such third party; or (6) any overt harmful act toward any other User or non-user Content Creator with whom you connected, interacted, or engaged via the Site or Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit through use of the Site for the purpose of managing the performance of the Site or our current and future Services. Our collection, retention, use, and deletion of this and other data is described in greater detail in our Privacy Policy. Although we perform regular, routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Creating an account on the Site, sending us emails, or completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, whether by email or SMS/MMS message, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service, our Privacy Policy, our Cookie Policy, and any other policies or operating rules provided by us to you in anticipation of providing the Services to you constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service or other policies and operating rules shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. Portions of these Terms of Service which by their nature would survive termination of the Site or our Services (e.g., disclaimers, limitations of liability, indemnification provisions) shall be deemed to survive any such termination. There exists no joint venture, partnership, employment, or other agency relationship created between you and us as a result of these Terms of Service, your use of the Site, or your enjoyment or receipt of the Services. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of physical signature by the parties hereto in order to execute these Terms of Service.

CONTACT US

For complaints, questions, or more general inquiries, you may contact us at hello@crreo.co.